WEBSITE PRIVACY POLICY
Effective Date: October 23, 2023
Scope of this Policy
AmRent, Inc. has created this Website Privacy Policy (Privacy Policy) to describe how we collect, use, maintain, share, and protect your personal information when you use our website, www.amrent.com. This Privacy Policy applies to information collected when you visit our website or submit information to us through the Contact Us page on this website. It does not apply to information collected in any other way, including information collected offline. This privacy policy is not a contract.
Personal Information
You may elect to share personal information with us by filling out the information on our Contact Us page, such as your name, email address, telephone number, and any other personal information you choose to provide. We use the information you send to us through this request form to respond to your inquiries or comments.
Website Data Collection Methods
• Information Automatically Collected
When you visit our website, we may automatically collect certain information, such as your IP address, device ID, browser type and operating system, the domain from which you came from, the page you are viewing, and the date and time of your visit. We use this information for a number of purposes, such as investigating security incidents, running analytics to understand usage, and for compliance with security standards. We do not use this information to identify any particular consumer or household.
• Google Analytics
AmRent uses a tool called “Google Analytics” to collect information about use of this website, including IP address, geolocation, language, the domain from which you came, and browser type. Google Analytics uses cookies and similar technologies to collect information such as how often users visit this site, what pages they visit when they do so, and what other websites they used prior to coming to this website. We use the information we get from Google Analytics to understand how our website is used and make improvements. We do not combine the information collected through the use of Google Analytics with personal information you provide to us. For information on how Google Analytics uses data and how to control information sent to Google, visit www.google.com/policies/privacy/partners/.
• Cookies
AmRent uses session and persistent cookies to collect website usage data, improve our website and services, as well as your experience with our website. Cookies are small text files that a web server places on your computer or device when your browser accesses a website. Cookies store certain data specific to that website so this information is available to us later when the same browser returns to our website. Some cookies are necessary to ensure our website functions properly and some enable us to deliver an individualized online services experience.
A session cookie enables certain features of a website, like browsing through different pages on our website without having to log into each page. A persistent cookie stays on your browser until you delete it manually or your browser deletes it based on the duration period contained within the persistent cookie's file. AmRent uses a persistent cookie to remember you as part of an optional “Remember this device” feature. Your participation in this feature is under your control.
Most web browsers give you a choice to modify your browser settings to decline some or all cookies. If you have opted to not accept any cookies, certain features of our website may not be accessible to you.
• Choice & Online Tracking
AmRent may track your activities on our website over time. Except as noted above, we do not track your online activities across third party websites. Other third parties may be conducting online tracking on our website. To learn more about the choices you have regarding online tracking, please visit these websites:
http://www.aboutads.info/choices/
http://www.youradchoices.com
Third-Party Links and Websites
You may be able to access third-party sites by clicking links on our website. We are not responsible for the privacy policies or practices of any third-party sites, and if you visit those websites, we encourage you to review their respective privacy policies.
Information Sharing and Disclosure
AmRent does not intend to share your personal information with third parties. However, we may disclose your information in the following scenarios:
• When required by law, subpoena, or other legal process or enforceable governmental request or when necessary to protect our rights.
• When necessary to investigate, take action, or prevent suspected or actual illegal activities, fraud, or potential threats to safety or personal physical safety.
• If our company or our assets are acquired or purchased by another company, that company will assume responsibility for the information collected through the website.
AmRent does not sell personal information to third parties for marketing purposes, and for that reason, cannot process requests to opt-out of the sale of personal information.
Access and Correction of Personal Information
You may access and update personal information you have provided through our website either by submitting updated information using our online Contact Us form, or by contacting us at the address or telephone number listed below.
AmRent
Attn: Sales Support
support@amrent.com
Phone: 1-888-324-3681
Security and Confidentiality
AmRent strives to protect personal information that we collect, maintain, and disclose through the use of administrative, physical, and technical safeguards. Personal information submitted online is transmitted through a transport layer security (TLS) transmission, which is a protocol for establishing a secure connection for transmission. Our security program is designed to: (1) ensure the security and confidentiality of personal information, (2) protect against any anticipated threats or hazards to the security or integrity of the information, and (3) protect against unauthorized access, alteration, and unlawful disclosure of the information. We dispose of such information by taking measures to protect against unauthorized access to or use of the information.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information on this website from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us as noted below.
Business-to-Business Customers
If you are a resident of California and submit a request form to us through this website as an employee or authorized representative of a business, you may have certain rights regarding the personal information you provided on that form. Please refer to the applicable request form for more information about these rights.
International Privacy
This Privacy Policy describes how AmRent collects, uses, and shares personal information about individuals in the United States and its territories. Our website and this Privacy Policy are not directed at residents of countries other than the United States and its territories. As such, we are unable to process requests from consumers to exercise their data access, deletion, or other rights under the European Union’s General Data Protection Regulation (GDPR) or other international privacy laws.
Changes to this Policy
AmRent may modify this Privacy Policy at any time. If we do, we will post the revised version here. You should periodically check back here for the most up-to-date version of this Privacy Policy. The effective date noted above is the date that we published this Privacy Policy on our website.
Point of Contact
If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:
AmRent
Attn: Privacy Officer
250 E Broad Street, Suite 2100
Columbus, OH 43215
Toll-free Telephone Number: (833) 644-2794
PRIVACY NOTICE
Effective Date: October 23, 2023
Commitment to Privacy
AmRent is committed to respecting the privacy of consumers. This notice provides more information on our data privacy practices, including how we collect, use, disclose, store and otherwise process personal information in the course of providing services to our customers, including when we resell consumer reports to our customers. This notice also describes how consumers can access their consumer report and correct or delete inaccurate or incomplete information. This privacy notice is informational only and is not a contract.
How We Obtain Personal Information
Personal information, as used in this notice, means any information that relates to or can be used to identify an individual person, including name, address, date of birth, telephone number, and Social Security number. In the course of business, customers provide personal information to AmRent in order to obtain the services, as allowed by applicable credit reporting and data privacy laws.
AmRent maintains a database of criminal records. Any information contained within these records is considered to be publicly available information. Separate from its criminal record database, AmRent is also a reseller of consumer reports. When acting as a reseller, AmRent does not maintain its own database of personal information from which new reports are created. Instead, we obtain consumer reports from third-party sources and deliver this information to our customers.
How We Use Personal Information
In addition to obtaining and providing consumer reports to our customers, AmRent uses personal information to support other business functions, such as maintaining data integrity and accuracy and for fraud prevention, information security, legal support, and statistical analysis. We also access personal information when contacted by consumers in order to authenticate and assist consumers regarding their consumer reports.
Disclosure of Personal Information to Third Parties
Information AmRent receives from customers or data vendors may be sent to our affiliates, subcontractors, or technology and data vendors that assist us in providing services.
AmRent sells consumer report information to customers who have a permissible purpose under applicable credit reporting and data privacy laws.
Disclosure of Personal Information for Legal and Safety Reasons
AmRent may be required to disclose personal information to the authorities, law enforcement agencies, government agencies, or legal entities. We may disclose information as required by law, litigation, or as a matter of national security to comply with valid legal processes including subpoenas, court orders or search warrants, and as otherwise authorized by law. We may also need to disclose personal information in the event of an emergency that threatens an individual's life, health, or security.
Security Measures to Protect Personal Information
Security of personal information is important to AmRent. AmRent has put security measures into place to protect the confidentiality of personal information we collect. Accordingly, we prohibit the unlawful disclosure of personal information and limit access to the same. While no data transmission or storage can be guaranteed to be 100% secure, we maintain an information security program that contains administrative, technical, and physical safeguards to protect the security and confidentiality of personal information from unauthorized disclosure in accordance with applicable credit reporting and data privacy laws. We have also taken steps to ensure that access to personal information is limited to necessary employees and third parties.
Retention of Data and Disposal of Personal Information
AmRent retains personal information for as long as it is necessary for business purposes and to provide services to customers. At the end of its retention lifecycle, personal information is destroyed or otherwise rendered inaccessible. AmRent takes reasonable measures to protect against unauthorized access to or use of consumer information in connection with its disposal of personal information.
Accuracy of Consumer Reports
AmRent follows reasonable procedures to ensure the accuracy of information in consumer reports, as required under FCRA 607(b).
Consumer Access and Correction Rights
Consumers can contact us to request an AmRent criminal record report or a copy of the consumer report previously provided to an AmRent customer. In order to protect the privacy of consumers, we require that consumers provide proper identification prior to disclosing consumer report information. Under Section 611 of the FCRA, a consumer has the right to dispute inaccurate or incomplete information in a consumer report. For criminal record disputes, AmRent will investigate the dispute and provide the results to the consumer.
If the disputed information was provided by another consumer reporting agency, we review the dispute to determine whether the inaccuracy is a result of AmRent’s report or a result of the information from the consumer reporting agencies. If the inaccuracy stems from AmRent’s report, we will correct or delete the inaccurate information. If the inaccuracy comes from information provided by consumer reporting agencies, AmRent will convey the dispute to those consumer reporting agencies for further investigation. When the consumer reporting agency notifies AmRent of the results of their investigation, we will convey the information to the consumer.
Opt Out of Prescreening
Under Section 604(c) of the FCRA, a consumer reporting agency may sell consumer reports in connection with any credit or insurance transaction that is not initiated by the consumer if the transaction consists of a firm offer of credit or insurance. This is also known as prescreening. Section 604(e) of the FCRA gives consumers the right to opt out of prescreening. Consumers can opt out at www.optoutprescreen.com. The opt-out request is sent to Equifax, Experian, Innovis, and TransUnion. If a consumer opted out and would later like to opt in, the consumer can request to opt in at www.optoutprescreen.com. Since AmRent does not participate in prescreening, we are unable to process your optout request directly.
Children's Privacy
AmRent does not knowingly collect information on children under the age of 13.
Questions Regarding Privacy Practices
For questions regarding AmRent’s privacy practices, please contact:
AmRent
Attn: Privacy Officer
250 E. Broad Street
Columbus, OH 43215
Phone: (833) 644-2794
Note Regarding State Consumer Privacy Laws
Certain state laws, such as the California Consumer Privacy Act and Virginia Consumer Data Protection Act, may provide residents of those states with certain access, deletion, correction, and other rights regarding their personal information held by certain businesses. These state laws also recognize that certain federal laws, such as the Fair Credit Reporting Act (FCRA) and Gramm-Leach-Bliley Act (GLBA), provide similar consumer protections and exempt consumer reporting agencies, such as AmRent, subject to these federal laws.
If you have submitted an application to rent a property to a landlord or property management company (your data controller) that has used our services to assist them in reviewing your application, you should submit your request to access, delete, or correct your personal information collected by your data controller or exercise your other rights as a consumer under certain state privacy laws to your data controller. If you submit your request to us, we may deny the request. Please refer to our Consumer Assistance page at https://www.amrent.com/consumer_assistance.html for more information about your rights under the FCRA and other assistance options.
PRIVACY NOTICE: CALIFORNIA RESIDENTS
Personal Information Disclosure: United States or Overseas
AmRent does not transfer personal information about you to third parties outside the United States or its territories.
Privacy Practices
AmRent's policies and procedures for preparing and processing of investigative consumer reports are designed to comply with the requirements of the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.) and the federal Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.). AmRent, for example, maintains policies and procedures designed to limit the purposes for, and circumstances under which, we furnish investigative consumer reports. AmRent provides individuals with the ability to request, upon proper identification, access to information we hold about them in our investigative consumer reporting files. AmRent conducts reinvestigations of the accuracy and completeness of information at the individual's request. AmRent also has implemented administrative, physical and technical safeguards designed to protect the information that we maintain in our investigative consumer reporting files.
In the event of a compromise of your information, our representatives can assist with additional information regarding our privacy practices or policies:
AmRent
Attn: Consumer Assistance Department
PO Box 530091
Atlanta, GA 30353
Toll-free Telephone Number: (888) 898-6196
consumers@amrent.com
